The wait is over - you can now track multiple shipments on a single tracking page 🤩

With order-based tracking blocks, you can display information about multiple shipments in an order, making it easier for customers to understand what's happening with their order in a single place, rather than sending customers to separate tracking pages for each shipment. 

This feature is live and available to all merchants. There is nothing you need to do to enable this feature – this feature will display by default for all merchants who fulfill orders with multiple shipments. 

BONUS: Tracking blocks also now include the 'Order Placed' status so you can direct customers to your page after order confirmation

You can learn more about our tracking block features here. 

Our new integration has landed, and it's... Gorgias!

Elevate your helpdesk experience by surfacing real-time shipment tracking data from Malomo within your Gorgias dashboard. 

With our Gorgias integration, we surface hundreds of pieces of data about an order and its delivery status right alongside support tickets. Customize what data is displayed, like shipment status, destination, carrier, and much more so your agents can answer customers quickly. 

Get started now >>

With our Gorgias x Malomo integration, you’ll be able to: 

• Quickly see all order information associated with a customer (billing address, product chosen, contact information, pricing information). 
• Reduce the amount of support tools you need open to respond quickly to a customer's request. 
• Stop asking customers for things like Order# or Tracking# with our data embedded in Gorgias. 

Want to get started using this integration? 

Integrate Gorgias Now

Looking to keep your customers updated on the status of their orders? Now, with the help of Attentive, you can easily send SMS shipping updates directly to your customers!

With our Attentive x Malomo integration, you can:

• Create SMS notification flows triggered by real-time carrier updates from Malomo
• Increase engagement and repeat purchases by driving SMS traffic to high-converting tracking pages
• Turn transactional SMS messaging into a revenue generating initiative
• and so much more!

To enable this integration, navigate to Apps in the Malomo Dashboard and simply connect your Attentive account to Malomo.

Visit our help docs to get started with setup.

Attentive Getting Started Guide

Introducing Malomo.js – a lightweight javascript library that lets you create, update, and host tracking pages anywhere!

Malomo.js lets you embed tracking data anywhere – in your Shopify theme, headless storefront, and wherever you need to surface tracking info. Integrate in minutes by dropping just a few lines of code into your website and create completely custom tracking experiences with ease. Check out our documentation here to get started:

View Docs

Looking to keep your customers updated on the status of their orders? Now, with the help of Postscript, you can easily send SMS shipping updates directly to your customers!

With our Postscript x Malomo integration, you can:

• Create SMS notification flows triggered by real-time carrier updates from Malomo
• Increase engagement and repeat purchases by driving SMS traffic to high-converting tracking pages
• Turn transactional SMS messaging into a revenue generating initiative
• and so much more!

To enable this integration, navigate to Apps in the Malomo Dashboard and simply connect your Postscript account to Malomo.

Visit our help docs to get started with setup.

Postscript Setup Guide

We've partnered with Rebuy to power personalized product recommendations on your order tracking experience!

With our Rebuy integration, you can show product recommendations unique to every single customer when they view their tracking page. 

Merchants are using this integration to:

• Surface products consumers didn't discover during their first buying experience
• Drive subscriptions amongst first-time/one-shot customers 
• Drive incremental revenue for customers that were showing strong buying intent but didn't purchase

BONUS: Rebuy has graciously offered a 60-day free trial exclusive to all Malomo customers who are not already using their product! Get the deal here.

Learn how to setup your Rebuy widget for your Malomo tracking page: 

Setup Rebuy

We launched a new feature on the Dashboard: the Shipment Performance Report!

This report gives you a snapshot of your shipment performance, including on-time delivery rate, average transit time, and more. It's a great way to track the performance across carriers. To access the report, simply click on the "Reports" link in the sidebar.