You can now view and add account users in the Malomo dashboard! Just click the Account link in the navigation, then click the Users tab. You'll see a list of all users on your account, plus the option to Invite a User. Inviting a new user will send them an invite email with instructions for creating a Malomo account. 

Check out our Knowledge Base article to learn more. 

• Faster search and filtering capabilities
• A new “Carrier” filter so you can drill down your orders list by a specific carrier or set of carriers, and combine with other filters
• The order name is now displayed instead of order number, which includes any order prefixes or suffixes
• A new table column displays the total number of shipments that have been created for each order

• A new Order Details page that replaces the “Details” modal window and includes:

  • A “View Tracking Page” link that opens the order’s live tracking page in a new tab
  • More detailed tracking information for each shipment, including a link to the carrier’s live tracking page, an estimated delivery date (when available), the latest carrier scan event, and a link to view each shipment’s full history
  • Additional customer information, including their shipping address

You will be able to use both the existing and beta pages for the time being. We will be collecting feedback and making adjustments to the new page before retiring the existing page.

Try it out now ›

We are thrilled to introduce an absolute game-changer for your Shopify store: the Tracking Page Creator! With just two clicks, you can effortlessly create a new order tracking page that seamlessly integrates with your Shopify theme, giving your customers a consistent and visually stunning experience. We've made it incredibly easy for you to add your existing branding elements, assets, and favorite Shopify apps to your tracking pages in a matter of minutes. Let your creativity run wild and host multiple tracking pages, each offering a unique and personalized order tracking experience tailored to your buyer data. 

Key features: 

• Push a tracking page live in 2 clicks
• Add your design assets in minutes
• Easily drop in any other Shopify storefront apps on your page
• Host multiple pages and segment your order tracking journeys

And the good news doesn’t stop there- we’re hosting a design contest to celebrate! All you have to do is create your own tracking page with the 2-click Tracking Page Creator to enter. Learn more about the contest. 

Ready to learn more? Review our Knowledge Base article and tutorial video. 

Looking for design inspiration? Check out our favorite examples.

Ready to build your new page? Get started!

We're excited to announce the launch of Post Purchase Plays in our dashboard. This extensive library of content includes over 40 plays to level up your post-purchase experience! 🚀

Directly in the Malomo app, you’ll be able to:

• View instructions on building 15 different types of email and SMS flows
• Watch a video tutorial on creating a Theme App tracking page
• Discover ideas on segmenting your post-purchase emails
• Read tips on boosting your email and tracking page performance
• Learn more about how to use our integrations

Dive in and check it out!

Our integration with Loop Returns went live in February, allowing your customers to initiate a return or exchange from your Malomo tracking page. Our latest update now allows your customers to do the same thing directly from your Klaviyo post-purchase emails. 

Once your Loop integration is enabled, your Malomo: ShipmentUpdateReceived metric will include a new variable called order_return_url. This URL is a deep link to the Loop Returns Portal associated with any given order, and automatically authenticates with Loop in the background. We only recommend using this variable in the Delivered flow. For example, you may add a button with the order_return_url to the “Your Order was Delivered” email, which would allow your customers to initiate a return or exchange directly from the email.

Visit our Knowledge Base for more about triggering notifications with Loop events.

Check out our website to learn more about the Loop integration, and visit our Knowledge Base for details on getting set up, updating your tracking page, and sending notifications. 

We've added support for 30 new carriers bringing our total carriers supported to 75+. 

Visit our carriers page for more info or view the fully supported list here. 

Let us know if you need a carrier we don't yet support! We're actively working to add more coverage. 

We've made some exciting updates to our reporting features in Malomo. 

Export Data

In all reports, you can now export data 🎉 

Simply hover over a card on any report and in the top right, click the 3 dots to download the results in CSV, XLS, JSON, or as a png image. 

More Filters

To help you better analyze your data, we've added a few new reporting filters inside of reports. Filter your Shipping Performance Report by status, carrier, destination, and on-time performance. 

You can also filter your Problem Order Report by time, destination, carrier, and problem type. 

We'll be adding many more features to our data and analytics but if you have ideas or specific reporting needs, please reach out to us!

We're excited to announce our latest partnership with Loop Returns! With the Malomo x Loop integration, you can:

• Track all return and exchange orders from a single, fully-branded consumer tracking experience 
• Know where an order, return, or exchange is, to reduce return-related support tickets
• Drive additional revenue with personalized CTAs on your tracking page throughout the entire post-purchase journey 
• Cut down on the number of steps it takes customers to exchange for something they love

Check out our website to learn more about the integration, and visit our Knowledge Base for details on getting set up, updating your tracking page, and sending notifications. 

We're excited to announce our brand-new feature, Problem Orders. Problems Orders is a powerful suite of features that you can use to turn a poor shipping experience into a positive one. 

With this feature you can:

• Proactively uncover orders that will create negative delivery experiences for customers (for example, a package that is stalled in fulfillment or lost in transit)
• Automatically triage those problems by alerting your CX team, or giving your customer a heads up that you’re addressing the issue before they reach out
• Provide you with reports and trends to see which carriers are creating the most problematic customer experiences

Problem Orders can track 4 types of issues during the shipping process and trigger events to your Klaviyo or Attentive platform, including:

• Stalled in Fulfillment - an order that has been created but has either not been fulfilled or has not been picked up by the carrier in the specified time frame (defaulted to 72 hours). 
• Stalled in Transit - a shipment that has been fulfilled or is in transit and has not received a scan update in the specified time frame (defaulted to 72 hours). 
• Delivery Attempted - a shipment that could not be delivered but delivery will be retried.
• Returned to Sender - a shipment that could not be delivered and is en route back to the sender.

If you'd like help setting this feature up, reach out to your CSM or watch the webinar replay about Problem Orders to learn more!

We're happy to announce support for carrier Yamato within the Malomo platform. You can now provide your customers with a world class post-purchase experience when shipping with Yamato!

As always, if you have any questions or feedback, please feel free to contact us.