Our integration with Loop Returns went live in February, allowing your customers to initiate a return or exchange from your Malomo tracking page. Our latest update now allows your customers to do the same thing directly from your Klaviyo post-purchase emails. 

Once your Loop integration is enabled, your Malomo: ShipmentUpdateReceived metric will include a new variable called order_return_url. This URL is a deep link to the Loop Returns Portal associated with any given order, and automatically authenticates with Loop in the background. We only recommend using this variable in the Delivered flow. For example, you may add a button with the order_return_url to the “Your Order was Delivered” email, which would allow your customers to initiate a return or exchange directly from the email.

Visit our Knowledge Base for more about triggering notifications with Loop events.

Check out our website to learn more about the Loop integration, and visit our Knowledge Base for details on getting set up, updating your tracking page, and sending notifications.