Our integration with Loop Returns went live in February, allowing your customers to initiate a return or exchange from your Malomo tracking page. Our latest update now allows your customers to do the same thing directly from your Klaviyo post-purchase emails. 

Once your Loop integration is enabled, your Malomo: ShipmentUpdateReceived metric will include a new variable called order_return_url. This URL is a deep link to the Loop Returns Portal associated with any given order, and automatically authenticates with Loop in the background. We only recommend using this variable in the Delivered flow. For example, you may add a button with the order_return_url to the “Your Order was Delivered” email, which would allow your customers to initiate a return or exchange directly from the email.

Visit our Knowledge Base for more about triggering notifications with Loop events.

Check out our website to learn more about the Loop integration, and visit our Knowledge Base for details on getting set up, updating your tracking page, and sending notifications. 

We've added support for 30 new carriers bringing our total carriers supported to 75+. 

Visit our carriers page for more info or view the fully supported list here. 

Let us know if you need a carrier we don't yet support! We're actively working to add more coverage. 

We've made some exciting updates to our reporting features in Malomo. 

Export Data

In all reports, you can now export data 🎉 

Simply hover over a card on any report and in the top right, click the 3 dots to download the results in CSV, XLS, JSON, or as a png image. 

More Filters

To help you better analyze your data, we've added a few new reporting filters inside of reports. Filter your Shipping Performance Report by status, carrier, destination, and on-time performance. 

You can also filter your Problem Order Report by time, destination, carrier, and problem type. 

We'll be adding many more features to our data and analytics but if you have ideas or specific reporting needs, please reach out to us!

We're excited to announce our latest partnership with Loop Returns! With the Malomo x Loop integration, you can:

• Track all return and exchange orders from a single, fully-branded consumer tracking experience 
• Know where an order, return, or exchange is, to reduce return-related support tickets
• Drive additional revenue with personalized CTAs on your tracking page throughout the entire post-purchase journey 
• Cut down on the number of steps it takes customers to exchange for something they love

Check out our website to learn more about the integration, and visit our Knowledge Base for details on getting set up, updating your tracking page, and sending notifications. 

We're excited to announce our brand-new feature, Problem Orders. Problems Orders is a powerful suite of features that you can use to turn a poor shipping experience into a positive one. 

With this feature you can:

• Proactively uncover orders that will create negative delivery experiences for customers (for example, a package that is stalled in fulfillment or lost in transit)
• Automatically triage those problems by alerting your CX team, or giving your customer a heads up that you’re addressing the issue before they reach out
• Provide you with reports and trends to see which carriers are creating the most problematic customer experiences

Problem Orders can track 4 types of issues during the shipping process and trigger events to your Klaviyo or Attentive platform, including:

• Stalled in Fulfillment - an order that has been created but has either not been fulfilled or has not been picked up by the carrier in the specified time frame (defaulted to 72 hours). 
• Stalled in Transit - a shipment that has been fulfilled or is in transit and has not received a scan update in the specified time frame (defaulted to 72 hours). 
• Delivery Attempted - a shipment that could not be delivered but delivery will be retried.
• Returned to Sender - a shipment that could not be delivered and is en route back to the sender.

If you'd like help setting this feature up, reach out to your CSM or watch the webinar replay about Problem Orders to learn more!

We're happy to announce support for carrier Yamato within the Malomo platform. You can now provide your customers with a world class post-purchase experience when shipping with Yamato!

As always, if you have any questions or feedback, please feel free to contact us.

We are excited to announce that our Shopify Theme App now allows you to specify an order number prefix. When configured customers have the ability to lookup an order with or without a prefix added to the order number.

To use this feature, simply specify the prefix in the "Order Number Prefix" input on the settings menu for both our "Shipment Tracker" and "Order Lookup" app blocks.

We hope you find this new feature useful. As always, if you have any questions or feedback, please feel free to contact us.

Today we're releasing a Changelog! This will help you keep track of changes made to the product and see what's new.

To view our changelog, simply log into your Malomo Dashboard and look for the gift icon in the header.

We hope you find this new feature helpful. As always, please feel free to contact us with any questions or feedback.

Also, make sure to keep scrolling! We have lots of exciting features in our changelog for you to check out!

We're excited to introduce one of the biggest innovations to building tracking pages ever – the Malomo Shopify Theme App 🔥

With our new Shopify Theme App, you can now build tracking pages inside of your Shopify theme the same way you build any other page on your storefront. 

Using the drag and drop theme editor, you can:

• Completely customize the look and feel of your tracking block
• Implement a tracking page in 10 minutes or less with no code
• Control the look and feel of the order tracking page to match your branding and post-purchase goals
• Use all the apps you use on your storefront on your tracking page and extend the experience
• Create unlimited tracking pages and manage them inside Shopify
• and so much more!

The Shopify Theme App is available for all stores using a Shopify 2.0 compatible theme.

Get Started

The wait is over - you can now track multiple shipments on a single tracking page 🤩

With order-based tracking blocks, you can display information about multiple shipments in an order, making it easier for customers to understand what's happening with their order in a single place, rather than sending customers to separate tracking pages for each shipment. 

This feature is live and available to all merchants. There is nothing you need to do to enable this feature – this feature will display by default for all merchants who fulfill orders with multiple shipments. 

BONUS: Tracking blocks also now include the 'Order Placed' status so you can direct customers to your page after order confirmation

You can learn more about our tracking block features here.