With our new integration with Yotpo, you can send personalized and targeted emails or SMS messages based on the status a customer's order. This integration will allow Malomo to send tracking information to Yotpo, so you can incorporate shipping data into automated flows in near real-time.

With our Yotpo x Malomo integration, you can:

• Create Email and SMS notification flows triggered by real-time carrier updates from Malomo
• Increase engagement and repeat purchases by driving Email & SMS traffic to high-converting tracking pages
• Create experiences that integrate with other Yotpo products like Loyalty, Subscriptions, UGC and Reviews
• and so much more!

To enable this integration, navigate to Apps in the Malomo Dashboard and follow the instructions to connect your Yotpo account to Malomo.

Or visit our help docs learn more. 

We're really excited to announce our new report - Revenue Attribution, which shows you the revenue generated from your tracking page. 

With this valuable data, you and your team can see which tracking experiences are driving the best outcomes for your brand.

With this new report, Malomo merchants can: 

    - See total revenue generated from tracking page visits and which tracking page referred each purchase

    - See the average order value (AOV) from orders generated from the tracking page so you can compare it to other campaign sources 

    - Filter by different date ranges to understand revenue based on campaign timeframes

If you'd like to know more about our revenue report, check out our help article. 

• Faster search and filtering performance
• A new “Carrier” filter so you can drill down your orders list by a specific carrier or set of carriers, and combine it with other filters
• Order name is now displayed instead of order number, which includes any order prefixes or suffixes configured in your Shopify admin
• A new table column displays the total number of shipments that have been created for each order
• A new Order Details page that includes:
  • A “View Tracking Page” link that opens the order’s live tracking page in a new tab
  • More detailed tracking information for each shipment, including a link to the carrier’s live tracking page, an estimated delivery date (when available), the latest carrier scan event, and a link to view each shipment’s full history
  • Additional customer information, including their shipping address

Do you have any feature requests for the Orders or Order Details pages? Let us know in the comments!

You can now view and add account users in the Malomo dashboard! Just click the Account link in the navigation, then click the Users tab. You'll see a list of all users on your account, plus the option to Invite a User. Inviting a new user will send them an invite email with instructions for creating a Malomo account. 

Check out our Knowledge Base article to learn more. 

• Faster search and filtering capabilities
• A new “Carrier” filter so you can drill down your orders list by a specific carrier or set of carriers, and combine with other filters
• The order name is now displayed instead of order number, which includes any order prefixes or suffixes
• A new table column displays the total number of shipments that have been created for each order

• A new Order Details page that replaces the “Details” modal window and includes:

  • A “View Tracking Page” link that opens the order’s live tracking page in a new tab
  • More detailed tracking information for each shipment, including a link to the carrier’s live tracking page, an estimated delivery date (when available), the latest carrier scan event, and a link to view each shipment’s full history
  • Additional customer information, including their shipping address

You will be able to use both the existing and beta pages for the time being. We will be collecting feedback and making adjustments to the new page before retiring the existing page.

Try it out now ›

We are thrilled to introduce an absolute game-changer for your Shopify store: the Tracking Page Creator! With just two clicks, you can effortlessly create a new order tracking page that seamlessly integrates with your Shopify theme, giving your customers a consistent and visually stunning experience. We've made it incredibly easy for you to add your existing branding elements, assets, and favorite Shopify apps to your tracking pages in a matter of minutes. Let your creativity run wild and host multiple tracking pages, each offering a unique and personalized order tracking experience tailored to your buyer data. 

Key features: 

• Push a tracking page live in 2 clicks
• Add your design assets in minutes
• Easily drop in any other Shopify storefront apps on your page
• Host multiple pages and segment your order tracking journeys

And the good news doesn’t stop there- we’re hosting a design contest to celebrate! All you have to do is create your own tracking page with the 2-click Tracking Page Creator to enter. Learn more about the contest. 

Ready to learn more? Review our Knowledge Base article and tutorial video. 

Looking for design inspiration? Check out our favorite examples.

Ready to build your new page? Get started!

We're excited to announce the launch of Post Purchase Plays in our dashboard. This extensive library of content includes over 40 plays to level up your post-purchase experience! 🚀

Directly in the Malomo app, you’ll be able to:

• View instructions on building 15 different types of email and SMS flows
• Watch a video tutorial on creating a Theme App tracking page
• Discover ideas on segmenting your post-purchase emails
• Read tips on boosting your email and tracking page performance
• Learn more about how to use our integrations

Dive in and check it out!

Our integration with Loop Returns went live in February, allowing your customers to initiate a return or exchange from your Malomo tracking page. Our latest update now allows your customers to do the same thing directly from your Klaviyo post-purchase emails. 

Once your Loop integration is enabled, your Malomo: ShipmentUpdateReceived metric will include a new variable called order_return_url. This URL is a deep link to the Loop Returns Portal associated with any given order, and automatically authenticates with Loop in the background. We only recommend using this variable in the Delivered flow. For example, you may add a button with the order_return_url to the “Your Order was Delivered” email, which would allow your customers to initiate a return or exchange directly from the email.

Visit our Knowledge Base for more about triggering notifications with Loop events.

Check out our website to learn more about the Loop integration, and visit our Knowledge Base for details on getting set up, updating your tracking page, and sending notifications. 

We've added support for 30 new carriers bringing our total carriers supported to 75+. 

Visit our carriers page for more info or view the fully supported list here. 

Let us know if you need a carrier we don't yet support! We're actively working to add more coverage. 

We've made some exciting updates to our reporting features in Malomo. 

Export Data

In all reports, you can now export data 🎉 

Simply hover over a card on any report and in the top right, click the 3 dots to download the results in CSV, XLS, JSON, or as a png image. 

More Filters

To help you better analyze your data, we've added a few new reporting filters inside of reports. Filter your Shipping Performance Report by status, carrier, destination, and on-time performance. 

You can also filter your Problem Order Report by time, destination, carrier, and problem type. 

We'll be adding many more features to our data and analytics but if you have ideas or specific reporting needs, please reach out to us!