Malomo has been acquired by Redo, a leader in ecommerce returns and customer experience technology. Together, we’re bringing order tracking, returns, exchanges, and order editing closer together with one shared goal: giving brands more control and flexibility through the customer journey.

 Here’s what this means for you:

• No disruption to your current experience. Your Malomo order tracking pages, notifications, and pricing remain unchanged.
• Continued investment in order tracking. Over time, we’ll roll out improvements that give customers clearer visibility, more self-service, and AI-guided options to reduce WISMO and support load.
• Order editing, included for free. Shoppers can now update orders post-purchase, reducing cancellations, returns, and manual support work. Setup takes about five minutes. Start now.
• Expanded returns capabilities. With Redo, we’re bringing return tracking and AI-guided exchanges and returns into the post-purchase experience to help reduce refunds and increase customer lifetime value.

We’ll share more details soon on timing and activation. In the meantime, you can join the waitlist for more information on Redo products or review our FAQ.