Malomo has been acquired by Redo, a leader in ecommerce returns and customer experience technology. Together, we’re bringing order tracking, returns, exchanges, and order editing closer together with one shared goal: giving brands more control and flexibility through the customer journey.

 Here’s what this means for you:

• No disruption to your current experience. Your Malomo order tracking pages, notifications, and pricing remain unchanged.
• Continued investment in order tracking. Over time, we’ll roll out improvements that give customers clearer visibility, more self-service, and AI-guided options to reduce WISMO and support load.
• Order editing, included for free. Shoppers can now update orders post-purchase, reducing cancellations, returns, and manual support work. Setup takes about five minutes. Start now.
• Expanded returns capabilities. With Redo, we’re bringing return tracking and AI-guided exchanges and returns into the post-purchase experience to help reduce refunds and increase customer lifetime value.

We’ll share more details soon on timing and activation. In the meantime, you can join the waitlist for more information on Redo products or review our FAQ.

Malomo's Transactional Email feature is live in Public Beta! Merchants can now: 

1. Design, test and launch your transactional emails directly from Malomo in minutes, not weeks.
2. Quickly add additional emails to your current experience, such as Carrier Pickup, Stalled in Fulfillment, and Stalled in Transit. 
3. Easily link to your Malomo tracking page.
4. Manage your entire post-purchase experience from one place. 
5. Drill into email performance stats and an activity feed in our Email Performance report. 

To learn more, visit our quick start guide here. 

Last year, we launched a new carrier integration that allows DHL eCommerce shipments (domestic and international) to be tracked without requiring your DHL account credentials. This upgrade has helped many brands maintain visibility, especially when DHL began limiting third-party tracking.

To maintain this non-credentialed tracking, especially as DHL continues to restrict third-party access, we partnered with a premium data provider that ensures uninterrupted updates. Until now, we’ve absorbed the added cost, but to support this connection over the long-term, we’ll be moving non-credentialed DHL eCommerce tracking into our Extended Carrier Network (ECN).

 Beginning July 1, 2025, non-credentialed DHL eCommerce tracking will be billed at a flat $0.04 per shipment, which will appear in your July arrears billing. If you’ve already opted into ECN, the ECN rate will apply. If the ECN is included in your plan, there will be no additional charges.

 If you’ve already added your DHL credentials to your account, nothing changes—tracking will continue uninterrupted and at no additional cost, including access to estimated delivery dates.

 If you’d prefer to avoid ECN charges, we’d be happy to help you connect your DHL account. Just reply to this email or contact help@gomalomo.com, and we’ll get you set up quickly.

Thanks as always for being part of the Malomo community. Let us know if you have any questions - we’re here to help.

Our Sendlane integration is officially live and we couldn't be more thrilled to add them to our list of integrations for our merchants to use.

With Sendlane x Malomo, Shopify merchants can: 

1. Create a premium post-purchase experience that drives significant retention 
2. Give every consumer a fully branded, seamless experience to track an order
3. Highlight marketing campaigns or content to customers, such as loyalty and referral programs, UGC, and customer reviews. 
4. Drive revenue with hyper-personalized call-to-actions 

To enable this integration, navigate to Apps in the Malomo Dashboard and follow the instructions to connect your Sendlane account to Malomo.To learn more, visit our help docs here.

We're thrilled to officially announce the launch of our Extended Carrier Network, which adds access to thousands more regional and international carriers while removing the need for credentials!

More carrier coverage means more of your customers will get your branded tracking experience regardless of who you ship with. 🎉

The Extended Carrier Network is an add-on to your existing Malomo plan and shipments tracked with a carrier in this network will be billed at a flat rate of $0.04 per shipment. If you'd like to utilize the Extended Carrier Network, we'll need you to opt-in to the network to approve Malomo for the add-on fee. Starting today, you can officially opt-in to the Extended Carrier Network. 

Check out our help article for more information on the Extended Carrier Network or reach out to us at help@gomalomo.com with any questions. 

OPT INTO THE EXTENDED CARRIER NETWORK

We're really excited to announce another new report, Active Orders, which gives you powerful insight into shipments in flight.  

View your report

With the new Active Orders Report, you can:

• See all of your active shipments at a glance and quickly dive into shipment status trends 
• Understand the delivery completion rate by day 
• Slice and dice the data by carrier, service level and more
• Detect and triage carrier exceptions and work with Malomo to resolve shipments that are not being tracked

You may notice unsupported carriers being flagged in your reports. We've got good news- we're expanding our support with the launch of our Extended Carrier Network in June. Learn more here.

We're really excited to announce our new report - Time in Transit, which gives you powerful insight into your carrier performance.  

View your report

With the new Time In-Transit Report, you can:

• See historical data for average delivery time by carrier and by carrier service level
• Set the time in transit thresholds to see which orders are hitting or missing your SLAs
• Ensure you're following through on your shipping promise to your customers

Check out the report here or learn more about the data it shows in our help center.

Replacing lost, damaged, or stolen shipments and filing claims with carriers is a nightmare. Completely eliminate that hassle with the brand new Malomo x Corso integration! 

With this integration, your customers pay a small amount to protect their order from shipping issues, creating a new revenue stream for your brand in the process. If a shipping problem arises on a protected order, they can effortlessly file a claim directly from their tracking page and Corso will handle the entire claim process for you! 

To enable this integration, view the installation guide.

BONUS - get a 1 month credit on your Malomo bill by signing up for Corso (only new Corso customers are eligible for the credit). Just let Corso know we sent you to claim the credit.

 With Corso x Malomo, merchants can:

• Combine beautifully branded order tracking with a seamless lost/damaged shipment claims process. 
• Give customers the ability to resolve shipping issues right from their order tracking page and report an issue with 3 easy clicks.
• Lessen the burden on your CX team by offloading shipment claims to Corso's Concierge team who will resolve all claims with a 24 hour response SLA.
• Generate incremental revenue directly from the integration when consumers purchase shipment protection on their order.

Join our webinar May 15th at 12pm EST to hear more about how to utilize the integration.

With our new integration with Yotpo, you can send personalized and targeted emails or SMS messages based on the status a customer's order. This integration will allow Malomo to send tracking information to Yotpo, so you can incorporate shipping data into automated flows in near real-time.

With our Yotpo x Malomo integration, you can:

• Create Email and SMS notification flows triggered by real-time carrier updates from Malomo
• Increase engagement and repeat purchases by driving Email & SMS traffic to high-converting tracking pages
• Create experiences that integrate with other Yotpo products like Loyalty, Subscriptions, UGC and Reviews
• and so much more!

To enable this integration, navigate to Apps in the Malomo Dashboard and follow the instructions to connect your Yotpo account to Malomo.

Or visit our help docs learn more. 

We're really excited to announce our new report - Revenue Attribution, which shows you the revenue generated from your tracking page. 

With this valuable data, you and your team can see which tracking experiences are driving the best outcomes for your brand.

With this new report, Malomo merchants can: 

    - See total revenue generated from tracking page visits and which tracking page referred each purchase

    - See the average order value (AOV) from orders generated from the tracking page so you can compare it to other campaign sources 

    - Filter by different date ranges to understand revenue based on campaign timeframes

If you'd like to know more about our revenue report, check out our help article.